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Understanding the Structural Changes in Employment and Talent Needs in Business Services

Uncertain business conditions, slower growth in domestic markets, gains in productivity and continuing movement of work offshore are conspiring to create a bleak picture of total employment in business services (primarily finance, HR, procurement and IT) in North America and Europe. The Hackett Group projects a 46% decline from the baseline employment level of 8.0 million business services jobs in 2002 to 4.3 million by year-end 2017. Underlying this outlook is a complex reality consisting of shortages of specialized skills combined with an excess of commodity skills. Therefore, although total demand for labor capacity is in decline, a war for differentiating talent is in full swing. Service delivery organizations that most effectively wage this war will be tomorrow’s world-class performers.

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Published by The Hackett group

By Erik Dorr, Michel Janssen and Honorio J. Padrón III

Posted in: Uncategorized

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