Uncertain business conditions, slower growth in domestic markets, gains in productivity and continuing movement of work offshore are conspiring to create a bleak picture of total employment in business services (primarily finance, HR, procurement and IT) in North America and Europe. The Hackett Group projects a 46% decline from the baseline employment level of 8.0 million business services jobs in 2002 to 4.3 million by year-end 2017. Underlying this outlook is a complex reality consisting of shortages of specialized skills combined with an excess of commodity skills. Therefore, although total demand for labor capacity is in decline, a war for differentiating talent is in full swing. Service delivery organizations that most effectively wage this war will be tomorrow’s world-class performers.
Published by The Hackett group
By Erik Dorr, Michel Janssen and Honorio J. Padrón III