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Archive for October, 2015

A Vision of our Digital Future

Today’s world foretold…

A revolution in interaction

In 1997, McKinsey Quarterly published a piece titled simply “A revolution in interaction.” Examining how people and companies work together, it predicted a two- to fivefold increase in our capacity to interact—an increase driven by the expansion and falling cost of computing power and telecom networks.

The article envisioned the world we live in today. As it foresaw, businesses “benefit from the superior economics of specialized suppliers.” Customers “search exhaustively” for “the exact product of their choice at the lowest price”—which might come “from nearly anywhere in the world.” Intermediaries such as travel agents have foundered as providers go “directly to consumers via telephones and the Internet.” Web browsers “capture information about the interactions” with customers. And new techniques make it possible to transmit “music, photographs, and video in standard formats over a single electronic channel.”

Read this classic Quarterly article to learn more about today’s world—foretold nearly two decades ago.

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Toys ‘R’ Us Brings Temporary Foreign Workers to U.S. to Move Jobs Overseas

Not surprised, but saddened nonetheless, by what Toys R Us did with its accounting staff. They totally manipulated the spirit of the H1B visa to off shore jobs and humiliated their staff at the same time. 

HR / Talent / Operations Teams could morph into profit centers, so they avoid the same fate as the Toys R staff, transforming the way they are working.

When Congress designed temporary work visa programs, the idea was to bring in foreigners with specialized, hard-to-find skills who would help American companies grow, creating jobs to expand the economy. Now, though, some companies are bringing in workers on those visas to help move jobs out of the country.

For four weeks this spring, a young woman from India on a temporary visa sat elbow to elbow with an American accountant in a snug cubicle at the headquarters of Toys “R” Us here. The woman, an employee of a giant outsourcing company in India hired by Toys “R” Us, studied and recorded the accountant’s every keystroke, taking screen shots of her computer and detailed notes on how she issued payments for toys sold in the company’s megastores.

“She just pulled up a chair in front of my computer,” said the accountant, 49, who had worked for the company for more than 15 years. “She shadowed me everywhere, even to the ladies’ room.”

By late June, eight workers from the outsourcing company, Tata Consultancy Services, or TCS, had produced intricate manuals for the jobs of 67 people, mainly in accounting. They then returned to India to train TCS workers to take over and perform those jobs there. The Toys “R” Us employees in New Jersey, many of whom had been at the company more than a decade, were laid off.

Read full article here

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